Autism Clinic Service Coordinator

Chandler, AZ

Full Time

Service Coordination

Mid Level

This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose!

✨Snapshot✨

📍LOCATION: 100% at our South Valley Center in Chandler, AZ
💰PAY: (Starting Range) $23-$26/hour DOE + Participate in our Scheduled Raise Program
🕒SCHEDULE: This is a full-time position. Anticipated schedule is M-F 8am-4pm.
🏥BENEFITS: Comprehensive health package, PTO/PST, 12 paid holidays, 401(k), paid parental leave, and more!

We're currently looking for a highly skilled, detail-oriented administrative professional who will assist AZA Operations by supporting staff and clients via a variety of administrative responsibilities and duties, including scheduling, staff and client onboarding, and general clinic operational support. The Service Coordinator’s primary responsibility is to ensure smooth and optimal scheduling operations by onboarding and scheduling clients for Augmentative and Alternative Communication Services and timely processing of referrals to support a steady flow of interest for services while complying with funding source requirements.

Job Duties:

Scheduling

Assist the assigned program leaders in maintaining optimal client enrollment
Coordinate daily changes to schedules to avoid gaps in services when clients or staff are tardy or absent
Coordinate room assignments for clients and communicate them with staff
Keep up-to-date appointment information in practice management systems and other databases, as needed
Work with the Supervisor or Manager to monitor and optimize authorization utilization
Attend meetings to plan for scheduling, utilization, and staff or client on and off-boarding

Onboarding

Initiate on-boarding activities for all new clients within the assigned program
Maintain regular contact with onboarding families and follow up regularly until all onboarding items are collected
Perform data entry tasks to prepare new clients to begin services
Collaborate with Family Support, Billing, and the Clinical Teams to coordinate the start of services

Customer Service

Communicate and collaborate with clients and staff to provide high quality service coordination and resolve challenges efficiently and effectively
Participating in follow-up processes to ensure that families and staff are adequately supported by AZA United

General duties

Process incoming referrals in accordance with organizational policies and procedures
Working with Administrative Team, Program Team, and Outreach Team to implement and improve systems related to scheduling and high-quality staffing for client programs
Support clinical staff as needed (e.g. bring materials, bathroom break, etc.)
Answer phones, provide information, route calls, take messages, etc.
Coordinate clinic tours for new clients with the location’s Senior Clinical Supervisor
Open and/or close the clinic depending on work schedule
Be available to assist with Clinic Front Desk duties in the absence of other staff

Experience & Qualifications:

GED required; College degree or equivalent relevant experience preferred
Minimum of 1 year in a similar administrative role
Administrative experience with funding sources preferred (AHCCCS, DDD, insurance, etc.)
Successful experience in a role that required strong organizational skills and a high attention to detail
Proven ability to communicate effectively with tact and perspective across diverse populations
Strong ability to multi-task, independently plan and organize own activities to prioritize daily workloads
High competence in Microsoft Office products (Outlook, Teams, etc.) and EMR systems
Knowledge of autism spectrum disorders, systems of care, treatments and services, etc. preferred
Must be able to successfully pass a fingerprint clearance check, and other related hiring requirements
Must have reliable transportation, valid car insurance, and registration

Perks Include:

We provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition to a job that offers some flexibility and work/life balance, you will receive these benefits:

A competitive salary + Participate in our Scheduled Raise Program up to 2x/year
An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance
A 401K plan with up to 4% match after one year of service
Generous paid sick time and PTO, and 12 Paid Holidays
Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Paid Maternity/Paternity Leave

Join our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible! For more information about AZA United please visit our website at www.AZAunited.org or view our profile on Glassdoor. We look forward to meeting you soon!

Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.

Arizona Autism United (AZA United) complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources department.

Email: humanresources@azaunited.org | Main Office Phone Number: 602-773-5773 (Please ask for Human Resources.)

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Starting pay range is $23 - $26 per hour DOE. Is this acceptable?*

AZA United requires, that following hire, all payment for time worked (e.g., your paycheck) is made to our employees and/or contractors via direct deposit OR that all physical paychecks are physically picked up from our main office location in Phoenix. We do NOT mail paychecks. Is this acceptable to you?*

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This position requires an Arizona Department of Public Safety FINGERPRINT CLEARANCE CARD. If you do not currently have one, AZA United can assist you with the application. Do you currently have a Fingerprint Clearance Card, or are you willing to apply for one?*

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We will utilize one-way video interviews via Spark Hire as an option in the first step of the application process for this role. It takes about 10 minutes or less and is very easy to use!

This is a great opportunity to let the hiring manager learn more about you! To learn more about what one-way interviews are, please copy this link to view after you submit your application: https://www.sparkhire.com/candidates/intro-to-one-way-video-interviews* I have copied and pasted the link above and will watch it!I would like you to send me a copy of this link!

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Thanks for visiting AZA United's job board! To learn more about the organization, visit https://AZAunited.org/jobs-careers Here you will find a list of all open positions with links to apply. Good luck, and we hope to meet you soon!

Autism Clinic Service Coordinator

Apply for this position

Thanks for visiting AZA United's job board! To learn more about the organization, visit https://AZAunited.org/jobs-careers

Here you will find a list of all open positions with links to apply. Good luck, and we hope to meet you soon!