Family Support Specialist (Autism)

Glendale/Northern Phoenix, AZ

Full Time

Family Support Services

Mid Level

AZA United (Arizona Autism United) is a leading nonprofit service organization for children and families affected by autism in and around Maricopa County. We provide a wide range of supports and therapies and are currently expanding locations and programs. As we continue to grow and expand our high-quality services, we need to hire more people who want to make a difference in the lives of families affected by autism. To learn more about why great people choose to work at AZA United, please visit our site: www.azaunited.org/whyaza

This role might be a great fit for you if...

...you have experience helping others to navigate systems of care (DDD, AHCCCS, etc) to get services for their child.
...you have personal experience as a parent/guardian/caregiver to a child affected by autism and have had to navigate systems of care for yourself.
...you thrive on helping others and navigating challenging situations.
...you have strong administrative & communication skills and have demonstrated that in your previous work experience.

✨Job Overview ✨

The primary role of the Family Support Specialist will be to provide hands-on caring and compassionate help for parents to access services, navigate systems, and coordinate care among different providers. Part of this role involves staying informed about services and programs that are available to families throughout the community, in order to maximize access to care and minimize stress and barriers for parents. This particular person will serve families in Glendale/ North Phoenix area but should be willing to travel valley wide. (Also willing to consider candidates in Northern Arizona.)

✨Snapshot✨

📍LOCATION: 80% at home/remote, 10% in office, 5% client visits and 5% community/networking
🕒SCHEDULE: 30-40 hours/week; Monday-Friday 9am-5pm
💰COMPENSATION: Starting pay range is $21-$25, DOE.
🏥BENEFITS: Comprehensive health package, PTO/PST, 12 paid holidays, 401(k), paid parental leave, and more!

This role will require traveling to our main office in Phoenix for the first day of employment.

✨Job Duties✨

Care Coordination

Support intake processes across departments
Obtain permissions and communicate with an individual client’s health care network
Communicate with clients and staff to provide high quality care coordination and resolve challenges efficiently and effectively
Participate in follow-up processes to ensure support from AZA United
Track activities and report back to the appropriate departments to facilitate any necessary support
Update and maintain electronic databases
Attend meetings to support families when appropriate (ie. DDD meetings, CFT meetings, etc.)

Family Support

Be the first point of contact for families that contact the organization
Respond quickly, efficiently and professionally to all communications
Educate families on available funding sources and services, both internally and externally
Broker contact with points of intake, both internally and externally
Provide emotional support and perspective for families experiencing stressful circumstances related to services and the care of their child(ren)

Stay Informed

Attend internal programmatic and operations meetings and external systems of care meetings
Attend relevant case management meetings for our clients
Attend community events and collect resources for the organization and families
Function as in-house expert for staff to answer questions and disseminate information as needed about our programs, service delivery systems, and other community resources for families

✨Experience & Qualifications✨

High school diploma required; Bachelor's degree preferred
Must be 21 years of age or older
Must live in Maricopa County (May consider applicants located in Northern Arizona)
Minimum of 2 years of personal/lived experience navigating relevant systems of care (e.g. Behavioral Health, DDD, ABA Services), with sufficient knowledge of autism spectrum disorders, systems of care, treatments and services, etc. to be classified as a “Specialist” at AZA United
Minimum of 2 years of professional experience that required strong communication skills (verbal and written), as well as the ability to perform administrative level work using Microsoft programs (Excel, Word, Outlook).
Professional experience navigating and/or implementing Arizona systems of care (e.g. Behavioral Health, DDD, ABA Services) preferred
Successfully pass a background check and other related hiring requirements; a tuberculosis screening, and other related hiring requirements
Bilingual/Spanish Speaking, a PLUS!

✨Benefits✨

Join an organization with a great culture and supportive leadership that believes in work/life balance. AZA United is an Arizona Top Workplace winner because we provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition, you will receive the following benefits:

A competitive salary + Scheduled Raise Program 2x/year
An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance
Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit: studentaid.gov/manage-loans/forgiveness-cancellation/public-service
A 401K plan with up to 4% match after one year of service
Generous paid sick time and PTO, and 12 Paid Holidays
Paid Maternity/Paternity Leave

Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity, or any other aspect which makes you unique.

For more information about AZA United, please visit our website at www.AZAunited.org or view our profile on www.glassdoor.com.

Arizona Autism United (AZA United) complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources department.

Email: humanresources@azaunited.org | Main Office Phone Number: 602-773-5773 (Please ask for Human Resources.)

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What's your highest level of education completed?*

Desired salary*

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Describe why you're interested in this position with Arizona Autism United (AZA United).*

Describe your level of expertise related to autism spectrum disorders:*

Have you personally had to navigate related government and/or insurance systems of care as a CAREGIVER/GUARDIAN/PARENT to get services for your child such as Respite/Habilitation/Attendant Care/ABA Therapy/Occupational Therapy etc.?* Yes, as a parent/guardian...Yes, as a caregiver...No

Have you helped other parents navigate government programs, health insurance, schools or other systems?*

If you answered yes to the previous question, please explain your experience.

This position requires tracking of data via systems and spreadsheets, and the ability to use MS Office products such as Excel, Word and Outlook. How would you describe your administrative abilities?*

Are you able to both speak and write fluently in Spanish?*

This job requires you to be at least 21 years old. Are you at least 21 years of age?*

This job will involve some driving around the Valley assisting families with intake documents, etc., as well as attending meetings, network events, etc. (mileage reimbursement will be provided by AZA United). Do you have independent, reliable transportation along with proof of car insurance and registration?*

The starting pay range for this role is $21-$25 per hour. Is this acceptable to you?*

AZA United requires, that following hire, all payment for time worked (e.g., your paycheck) is made to our employees and/or contractors via direct deposit OR that all physical paychecks are physically picked up from our main office location in Phoenix. We do NOT mail paychecks. Is this acceptable to you?*

Applying for this position requires you to disclose your criminal history. Are you willing to complete a required form to disclose your criminal history? We will provide the form later.*

This position requires an Arizona Department of Public Safety FINGERPRINT CLEARANCE CARD. If you do not currently have one, AZA United can assist you with the application. Do you currently have a Fingerprint Clearance Card, or are you willing to apply for one?*

Do you have at least 3 years of driving experience?*

In the past 3 years, have you received any type of driving citations (not including minor speeding/traffic/parking violations)?*

If you answered "yes" to the previous question, please explain.

Can you provide records for one of the following?*

Are you currently authorized to work in the United States?*

Are you are a past or current employee of AZA United?*

Do you have a family member currently receiving or planning to start client services with AZA United?*

How did you hear about AZA United?*

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To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

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Thanks for visiting AZA United's job board! To learn more about the organization, visit https://AZAunited.org/jobs-careers Here you will find a list of all open positions with links to apply. Good luck, and we hope to meet you soon!

Family Support Specialist (Autism)

Apply for this position

Thanks for visiting AZA United's job board! To learn more about the organization, visit https://AZAunited.org/jobs-careers

Here you will find a list of all open positions with links to apply. Good luck, and we hope to meet you soon!