Arizona Autism United

Family Support Specialist (Autism)

Chandler or Maricopa area, AZ - Full Time

 Are you looking for a position where you can make a DIRECT impact on the lives of families and children?

This role might be a great fit for you if...

...you have experience helping others to navigate systems of care (DDD, AHCCCS, etc) to get services for their child.
...you have personal experience as a parent/guardian/caregiver to a child affected by autism and have had to navigate systems of care for yourself.
...you thrive on helping others and navigating challenging situations.
...you have strong administrative & communication skills and have demonstrated that in your previous work experience.

About Us...
Arizona Autism United an Arizona Top Workplace, celebrating over 15 years in the Valley as a large and reputable nonprofit organization dedicated to providing high quality direct services and supports to children and families in our community.  We provide a wide range of supports and therapies and are currently expanding locations and programs across the Valley. This is an exciting time to join the team, with lots of future opportunities for career growth! 

Job Overview

The primary role of the Family Support Specialist will be to provide hands-on caring and compassionate help for parents to access services, navigate systems, and coordinate care among different providers. Part of this role involves staying informed about services and programs that are available to families throughout the community, in order to maximize access to care and minimize stress and barriers for parents. This particular person will serve families in Casa Grande/Maricopa area but should be willing to travel to Chandler and potentially Tucson. This role will also support our Direct Support Services Department by helping with Attendant Care monitoring visits

Location: 80% at home/remote, 10% client visits, 5% in office, and 5% community/networking (Casa Grande, Maricopa, Chandler, Tucson.)
Pay: $23-$27, DOE.
Schedule: M-F 9am-5pm preferred

This role will require traveling to our main office in Phoenix for the first day of employment.

Job Duties Include:

Care Coordination

Support intake processes across departments
Obtain permissions and communicate with an individual client’s health care network
Communicate with clients and staff to provide high quality care coordination and resolve challenges efficiently and effectively
Participate in follow-up processes to ensure support from AZA United
Track activities and report back to the appropriate departments to facilitate any necessary support
Update and maintain electronic databases
Attend meetings to support families when appropriate (ie. DDD meetings, CFT meetings, etc.)

Family Support

Be the first point of contact for families that contact the organization
Respond quickly, efficiently and professionally to all communications
Educate families on available funding sources and services, both internally and externally
Broker contact with points of intake, both internally and externally
Provide emotional support and perspective for families experiencing stressful circumstances related to services and the care of their child(ren)

Stay Informed

Attend internal programmatic and operations meetings and external systems of care meetings
Attend relevant case management meetings for our clients
Attend community events and collect resources for the organization and families
Function as in-house expert for staff to answer questions and disseminate information as needed about our programs, service delivery systems, and other community resources for families

Successful candidates will meet the following qualifications:

High school diploma required; Bachelor's degree preferred
Must be 21 years of age or older
Must live in Maricopa County
Minimum of 2 years of personal/lived experience navigating relevant systems of care (e.g. Behavioral Health, DDD, ABA Services), with sufficient knowledge of autism spectrum disorders, systems of care, treatments and services, etc. to be classified as a “Specialist” at AZA United
Minimum of 2 years of professional experience that required strong communication skills (verbal and written), as well as the ability to perform administrative level work using Microsoft programs (Excel, Word, Outlook).
Professional experience navigating and/or implementing Arizona systems of care (e.g. Behavioral Health, DDD, ABA Services) preferred
Bilingual (fluent in both verbal and written Spanish) a PLUS, but NOT required
Successfully pass a background check and other related hiring requirements; including a Tuberculosis test

Benefits:

In addition to joining a Top Workplaces organization with a great culture and supportive leadership that believes in work/life balance, you'll also receive:

A competitive salary with guaranteed pay increases every 6 months;
An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance and robust Wellness and Employee Assistance platform;
A 401K plan with up to 4% match after one year of service
Generous paid sick time and PTO, and 12 paid holidays;
A flexible schedule with the opportunity to work from home 3-4 days a week
Paid Maternity/Paternity Leave
Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Join our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible! For more information about AZA United please visit our website at www.AZAunited.org or view our profile on Glassdoor. We look forward to meeting you soon!

Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.

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Yes, as a parent/guardian...Yes, as a caregiver...No

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This position requires tracking of data via systems and spreadsheets, and the ability to use MS Office products such as Excel, Word and Outlook. How would you describe your administrative abilities?*

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This job requires you to be at least 21 years old. Are you at least 21 years of age?*

This job will involve some driving around the Valley including Casa Grande/Maricopa, Chandler and potentially Tucson, assisting families with intake documents, etc., as well as attending meetings, network events, etc. (mileage reimbursement will be provided by AZA United). Do you have independent, reliable transportation along with proof of car insurance and registration?*

The starting pay range for this role is $23-$27 per hour. Is this acceptable to you?*

AZA United requires, that following hire, all payment for time worked (e.g., your paycheck) is made to our employees and/or contractors via direct deposit OR that all physical paychecks are physically picked up from our main office location in Phoenix. We do NOT mail paychecks. Is this acceptable to you?*

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This position requires an Arizona Department of Public Safety FINGERPRINT CLEARANCE CARD. If you do not currently have one, AZA United can assist you with the application. Do you currently have a Fingerprint Clearance Card, or are you willing to apply for one?*

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