Family Support Specialist (Autism)

Phoenix, AZ
Full Time
Mid Level

Are you looking for a position where you can make a DIRECT impact on the lives of families and children?

Arizona Autism United is a leading nonprofit service organization for children and families affected by autism in and around Maricopa County. We provide a wide range of supports and therapies and are currently expanding locations and programs across the Valley. This is an exciting time to join the team, with lots of future opportunities for career growth! 

Job Overview

This role will provide hands-on caring and compassionate help for parents to access services, navigate systems, and coordinate care among different providers. Part of this role involves staying informed about services and programs that are available to families throughout the community, in order to maximize access to care and minimize stress and barriers for parents. This role will work remotely 3-4 days per week, with 1-2 days at our main office in Phoenix. Travel may be required to local events on occasion. 

Job Duties Include: 

Care Coordination

  • Support intake processes across departments
  • Obtain permissions and communicate with an individual client’s health care network
  • Communicate with clients and staff to provide high quality care coordination and resolve challenges efficiently and effectively
  • Participate in follow-up processes to ensure support from AZA United
  • Track activities and report back to the appropriate departments to facilitate any necessary support
  • Update and maintain electronic databases

Family Support

  • Be the first point of contact for families that contact the organization
  • Respond quickly, efficiently and professionally to all communications
  • Educate families on available funding sources and services, both internally and externally
  • Broker contact with points of intake, both internally and externally
  • Provide emotional support and perspective for families experiencing stressful circumstances related to services and the care of their child(ren)

Stay Informed

  • Attend internal programmatic and operations meetings and external systems of care meetings
  • Attend relevant case management meetings for our clients
  • Attend community events and collect resources for the organization and families
  • Function as in-house expert for staff to answer questions and disseminate information as needed about our programs, service delivery systems, and other community resources for families

Successful Candidates will meet the following Qualifications:

  • High school diploma required; college degree preferred but not required
  • Must be 21 years of age or older
  • Minimum of 2 years of personal experience navigating relevant systems of care (e.g. Behavioral Health, DDD, ABA Services), with sufficient knowledge of autism spectrum disorders, systems of care, treatments and services, etc. to be classified as a “Specialist” at AZA United
  • Minimum 2 years of professional experience that required strong communication skills (verbal and written), as well as the ability to perform administrative level work using Microsoft programs (Excel, Word, Outlook). 
  • Bilingual (fluent in both verbal and written Spanish) a PLUS, but NOT required
  • Successfully pass a background check and other related hiring requirements


In addition to joining a 2021 Top Workplaces organization with a great culture and supportive leadership that believes in work/life balance, you'll also receive: 

  • A competitive salary with guaranteed pay increases every 6 months; 
  • An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance and robust Wellness and Employee Assistance platform; 
  • A 401K plan with up to 4% match after one year of service
  • Generous paid sick time and PTO, and 12 paid holidays;
  • A flexible schedule with the opportunity to work from home 3-4 days a week
  • Paid Maternity/Paternity Leave
  • Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit

Join our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible!  For more information about AZA United please visit our website at or view our profile on Glassdoor.  We look forward to meeting you soon!

Autism knows no race, religion, gender, or identity.  We need and value diversity and inclusion in our workforce in order to fully support our families.  AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.




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